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BUY NOW PAY LATER WITH CLEARPAY ,PAYPAL & KLARNA
Klarna Checklist
It’s simple. All you need to use Klarna is…
Klarna gives you the chance to try before you buy. Shop now but pay later. Just selected ‘Pay Later with Klarna’ at the checkout!
Petadora is an introducer and not a lender of unregulated credit products provided by Klarna Bank AB (publ).
Credit is only available to permanent UK residents aged 18+, subject to status, T&Cs apply. Please note Pay in 30 days and Pay in 3 instalments is not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by the due date.
Questions? For all those concerning the product, delivery and returns, please contact Petadora. For all those concerning payment or regarding an expected refund, please contact Klarna. For more details, see the FAQ section below.
Who is Klarna? Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 30 days work? Once your order is confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna. app or by logging into www.klarna.com/uk.
Am I eligible to Pay later in 30 days? To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Paying later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 30 days? Klarna is unique and offers Pay later in 30 days based on several factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
Will a credit search take place against me? Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders.
Why have I not been offered Pay later in 30 days? Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon several factors including the amount of order, the online store, previous order history and item availability. Alternatively, you can complete your order by paying by credit or debit card at the checkout.
What happens if I don’t pay for my order? Payment is due 30 days after the item is shipped. To help you pay on time, we’ll alert you two days before payment is due – you’ll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.
What information do I need to provide when I make a safe purchase using Klarna? If you want to purchase with Klarna you need to provide your name, address and email address. For some orders, you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. You must give us the correct details, as otherwise, you will not receive the payment information. Payment information is processed securely by Klarna. No card details are transferred to or held by JD Sports. All transactions take place via connections secured with the latest industry-standard security protocols. To be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled by applicable data protection law and by the information in Klarna’s privacy policy.
Can I pay before the due date? You can pay for your order at any point after you receive the email from Klarna with the details of your payment. Just follow the instructions on this email or in the Klarna app to pay for your order.
Have you received my payment? If you pay by card, JD Sports will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but have not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.
How does the return process work? Once Hubs Drop received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you’ve made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.
What happens if I cancel or return my order? As soon as Hubs Drop has accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.
I have cancelled my order. How long will it take until I receive my refund? As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
I’ve received a statement, but I’ve not yet received my goods. You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact us to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
I have asked for a refund. How will I be refunded? If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
Klarna’s Privacy Policy?“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
I still have questions regarding payment, how can I get in touch? Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options: Local Rate: 020 300 50833 / Freephone: 0808 189 3333.
