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BUY NOW PAY LATER WITH CLEARPAY ,PAYPAL & KLARNA
Lists of our most asked questions. Terms and conditions can be found here. If you need more help, don’t hesitate to contact us, and we will get back to you as soon as possible.
Q: What does it mean for Jewellery to be gold plated?
A: Gold plated is also known as gold dipped or vermeil, meaning the brass jewellery has been dipped in a coat of real gold. Gold plated jewellery is an elegant yet affordable option. Keep In mind that they are delicate and must be cared for properly so that they can last a long time.
Q: How do I care for my jewellery?
A: Check our Care for Jewellery page for more detailed information.
Q: Do you ship worldwide?
A: Yes, we do with Royal Mail. If you prefer a specific postal provider, please do contact us here.
Q: When is the cut off date for Christmas shipping
A: Shipping information for Royal mail shipping, check here
Q: Can I cancel or change my order?
A: Most orders cannot be modified once they’re placed but contact us and we can try our best!
Q: What currency is shown? A: All items are shown in GBP (£). You may use our currency converter shown at the bottom of our site to convert to your desired currency.
Q: Do I get free shipping?
A: Yes, on all domestic (U.K.) orders over £60 or with coupons from us.
Q: Where is my order?
A: Information on processing time and shipping can be found here.
Q: Can I stack coupon codes?
A: Unfortunately, you can only use one code at one purchase.
Q: My order was lost/damaged in the mail. What do I do?
A: You can file a claim with Royal mail here. We do not hold any responsibility for items lost/missing/damaged in the mail, and all claims are the customers’ responsibility to the carrier. Still, contact us if feeling lost and also ensure to reply to our have you received you package message. The earlier we detect the quicker to sort.
Q: What are your returns and exchange policy?
A: As of now, it varies with the jewellery purchased due to sanitary and health and safety reasons. Please do read more detail here and still, unanswered question contacts us. Please read our return and exchange policy here
Q: I just got my jewellery, but it’s a bit too tight. What should I do?
A: We have a simple solution to this! Purchasing and adding the extender chain will allow you to extend your chain longer. Current not selling extender, as soon as its available link will be attached here.
For any more question which is not listed above, please do contact us and remember no question is too silly.
